We have conducted training to ensure all team members care for our customers in a safe, hygienic and professional manner
We have agreed social distancing for our team in communal staff areas
Staff have been trained to adapt each treatment to uphold best practice, including hygiene and safety
Staff are briefed to uphold safe standards while dealing with responsibilities at reception
Our Treatments
We have reviewed our treatment menu and removed treatments where we felt it necessary to do so.
Our therapists will wear gloves, masks and other personal protective equipment (PPE) during treatments where required. Therapists will wash their hands before and after every treatment
PPE will be replaced after every treatment.
Our therapist will stay with you throughout your treatment – not venturing out of the room – to reduce the need to replace PPE and minimise infection.
GUEST ARRIVAL & RECEPTION
We will stagger customer arrival times to minimise close contact.
We will greet you warmly but without a handshake or personal contact.
We will check your temperature with an Infrared Non-Contact Thermometer.
We will clean the reception area regularly.
Where possible we will escort you straight to the treatment area/room to avoid congestion in waiting areas.
Waiting areas will be arranged to adhere to social distancing.
We ask that you pay using a card or other cashless means where possible. You can also choose to pay in advance over the phone.
To arrive at the time agreed, to maximise social distancing.
To come to the salon alone.
To wait in your car if advised to do so by reception.
If there are more than 3 people waiting in reception, to wait outside until you are called in.
If displaying a temperature, we ask that you accept our decision to reschedule your appointment to another date.
To use hand sanitiser as directed by our team on arrival into reception.
To wear gloves supplied by us immediately after hand sanitization.
To wear face-masks supplied by us.
To wear hair nets while on the treatment chair/bed.
To contact us and re-arrange your appointment, if you have a temperature, or are feeling unwell or if any person in your household has the same or is self-isolating.
COVID-19: We are in this together
Do not come to the salon if you or anyone you live with is self-isolating or is displaying symptoms known to be consistent with Covid-19.
We reserve the right to amend or adjust these guidelines based on government policy and new research to protect the safety of all our staff and clients.
We are happy to discuss any of your individual concerns, please feel free to call us at 01 2872781 prior to your appointment.
Hi! Due to COVID-19 and impact on our supplier's shipping and exchange rates, unfortunately there is a very small increase on prices in our Revitalash® range, which continues to be the leading Physician-led line of lash, brow and hair cosmetics. Thank you for your understanding and stay safe. Elaine and the Up To My Eyes team :-) Dismiss